Privacy Policy

Who we are

Grizzli ("we", "us", "our") is a software product built in Canada for Canadian contractors. It includes the grizzli.app website and the Grizzli mobile app, an AI assistant that helps contractors quote, schedule, invoice, and reply to clients. This policy explains what we collect, why we collect it, and what your rights are.

If you join the waitlist

We collect your phone number (to notify you when the app launches) and your trade type (to understand our early users). We also collect standard website analytics (page views, device type, browser). We do not use tracking cookies or sell your data to third parties.

If you use the Grizzli app

Grizzli is a voice-first assistant. To provide the service and to find and fix its mistakes, we collect:

• Account and business information. Your name, phone number, trade, business details, and the quotes, jobs, invoices, and client records you create.
• Voice recordings and transcripts. What you say to the assistant, including commands it hears wrong. We keep audio for 30 days so we can find and fix speech recognition errors. A specific clip may be kept longer, as a test case for a bug we are fixing.
• A technical record of each AI interaction. What the assistant understood, what it did internally, and what it answered, kept for 90 days, so that when it makes a mistake we can trace exactly where and fix it.
• Usage information. Which features you use and where you get stuck. During early access we may also record how the app behaves on your screen to find confusing screens and bugs, with sensitive text masked on your device before anything is sent.

We use this information to run the service for you, to find and fix errors, and to keep the product safe. We do not sell your data.

Your clients' information

The client details you store in Grizzli (names, phone numbers, addresses, quotes, invoices, messages) belong to your business. We process them only to provide the service to you. We do not use your clients' personal information to train AI models for other customers.

When Grizzli's assistant texts or answers calls on your behalf, it identifies itself as your business's automated assistant. Every message identifies your business, and recipients can reply STOP at any time to opt out of promotional messages.

Who processes data for us

We use trusted service providers to run Grizzli: Google (AI processing), Deepgram (speech to text), Twilio (text messages and calls), ElevenLabs (voice calls), Cloudflare (file storage), Railway and Supabase (servers and database), Resend (email), and PostHog (usage analytics). Some of these providers process data in the United States. This means your information may be processed in a foreign country and may be accessible to law enforcement and national security authorities of that country under its laws. All data is encrypted in transit (TLS) and at rest, and access is restricted to essential personnel only.

SMS communications

If you join the waitlist, you consent to receive a one-time SMS notification when Grizzli launches. Messages sent through the app identify the sending business and honor STOP requests. Message and data rates may apply. We comply with Canada's Anti-Spam Legislation (CASL).

Retention and deletion

Voice audio is kept for 30 days. Technical interaction records are kept for 90 days. Your business records (quotes, jobs, invoices, clients) are kept for as long as your account is active. If you delete your account or ask us to, we delete your data and your clients' data from our systems. Clips or records kept as bug test cases may be retained with identifying details removed.

Your rights under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw your consent at any time

To exercise any of these rights, email us at hi@grizzli.app.

Changes to this policy

We may update this policy as the product evolves. When we do, we'll update the date at the top of this page. For significant changes, we'll notify you directly.

Contact

Questions about this policy? Reach us at hi@grizzli.app.